Q: Can we vacuum the mattress ourselves?

A: Yes you can but there two important things you should consider. Firstly, your intended vacuum cleaner must have a HEPA filter otherwise the minute particles including harmful allergens will be distributed around the room. This could trigger a strong reaction.

Secondly, the MattressKleen commercial system is extremely powerful and generates high frequency waves that agitate deep into the mattress and loosen all particles including dust mites and importantly their excrement and dead skin flakes. Simultaneously, attached to the vacuum unit is a UVC germicide light that kills dust mites and anything living, viruses, bacteria and mould spores. This debris is efficiently collected and disposed of by our trained operators.

A domestic vacuum cleaner will help a little but mostly will just disturb the debris.

Q: How long does the sanitising process take?

A: It naturally depends on the size of the mattress; allow 15 to 20 minutes for each mattress. After we have completed cleaning both sides of the mattress we apply a non toxic natural spray that deodorizes as well as sanitises. You can make the bed after a few minutes.

Q: How long before the mattress needs another service?

A: Generally 6 to 9 months, however, other factors need to be considered like the state of your health, whether you have known allergies to the dust mite and require more frequent servicing eg; Asthma or Eczema. Also, if your symptoms begin to return, that will determine when we are required. Certainly, asthmatics should allow no more than 6 months.

Q: Do you treat carpets as well?

A: The MattressKleen unit is specially designed for mattresses and for hygienic reasons as well we do not advocate the use of our equipment on floors.

Should you require a similar hygienic treatment on your floor, we have associated Carpet Cleaners that we recommend given their sanitising and non toxic capabilities.

Q: Can mattress cleaning cure my allergies or Asthma?

A: Our process won't provide a cure but what it can do is to help reduce the severity and frequency. However, we have found in many cases that mattress sanitising has eliminated dust mite causing allergies and in the case of asthmatics (85% suffer from exposure to dust mites) there is a very likely chance of significant relief.

Q: What can I do to help between services?

A: It is wise to regularly expose blankets and all bedding including pillows to direct sunlight as the UVC rays kill dust mites. If you have a large freezer place your pillow in there for at least one hour and that temperature will kill dust mites.

Q: Do protective covers work?

A: There are studies that indicate they are not effective. Our experience is when we have tested a mattress with a protective cover there is contamination. Nevertheless, should you have or intend to purchase a mattress protector that suggests it will deter dust mites make sure you have your mattress sanitised beforehand.

Q: How old should the mattress be before it needs to be cleaned?

A: A mattress 6 months old will benefit from our cleaning process, in fact we can perform a simple test for you with a black cloth displaying what we actually take out of the mattress - it will shock you!

Q: Can I have my mattress steam cleaned?

A: Never! Any form of moisture should be kept away from your mattress.